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This is certainly not the level of service we expect our customers to receive.

Your feedback will help us ensure this does not happen again.

BFD then state that there is nothing they can do and that I must liaise with the delivery guys they had no clue who from their team told me the PM delivery slot! Trading standards and Customer Rights will be contacted first thing this weekend.

Companies should not get away with this given the ticket value of purchases.----------------------------EDIT 30th Jan - beds have arrived and the saga ends!

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We are glad to hear you are happy with the service we have provided and the quality of your bed base and mattress.PBBed Factory Direct We had a problem with a mattress we ordered but cannot fault how it was dealt with.Our order was despatched quickly and when we contacted Bed Factory Direct about the issue with the faulty mattress they very quickly organised a courier to collect it and then issued us with a refund.I am sorry that we didn't find out that the bed was out of stock with our supplier until the delivery due date four days after you ordered.I can see that we are processing the refund for you.Highly recommend them and would definitely use them again Hello Mrs Laker, Thank you for taking the time to post your review.

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